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Unifed’s suite of support services deliver just the right level of maintenance and support for your converged network infrastructure. Our highly skilled team of experts is available to support all types of network technologies, from the simplest to the most complex devices.
To ensure the highest level of service, we’ve adopted ITIL best practice, so you can be sure we’re applying the most structured, proven standards to the task of managing our service delivery operations. The benefit to you: A top-notch, professional support service team dedicated to establishing and maintaining the highest level of quality and customer satisfaction.
We offer a comprehensive range of guaranteed response times and service levels. These range from ad-hoc access to our support Help Desk to a four hour response with engineer on site with spares. Unified uses our own fully trained engineers located throughout the United Kingdom, allowing us to reach any location in a timely manner.
What’s more, we offer three levels of support services as well as our Plus options, which enable customers to add to these services, in order to address their specific needs in a single contract.
Please feel free to download our Service catalogue below for more information on Unified’s support services.
For more information:
ITIL
Support Services-V2.4.pdf
UNSL Service Catalogue.pdf
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