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13th July 2006
Network Watch to use remote hardware and 24/7 network operations centre to deliver voice,
data and application monitoring.
Unified Group launches first remote monitoring solution aimed at
Nortel customers
Network Watch to use remote hardware and 24/7 network operations centre to deliver voice,
data and application monitoring.
Unified Group, one on the UK's leading data and voice convergence network integrators today announced the
launch of ‘Network Watch’ - the first remote network monitoring services aimed at Nortel voice and data
customers.
“Our Network Watch service is the result of feedback from our clients who have expressed a requirement for
remote monitoring on their Nortel and other manufacturers products,“ explains Michael Lloyd, Managing Director
of The Unified Group, “Unified Group believes in offering our customers the most pro-active support services
possible and with convergence of voice and data on the same network becoming increasingly common, trying to
track down and rectify a problem is increasingly difficult as technical staff need knowledge within the areas of
voice, data, applications and the underlying network infrastructure.”
“For many organisations, it is not cost effective to employ specialist support staff in house – especially out of
normal business hours - and this is where Network Watch service offers an inexpensive and highly flexible
solution.”
Network Watch is available as a managed service and utilises an onsite portal device with connection to the full
range of Nortel Switches including the Meridian, CS1000 and new BCM voice products as well as the Nortel
Passport range of data switches. The Portal also monitors any IP based devices connected to the Ethernet
network via SNMP and active response techniques with historical data recording to help with troubleshooting.
The 2U rack mounted Network Watch Portal communicates back to the Network Watch Network Operation Centre
in Aldermaston via a DSL connection.
Unified looked at a number of different applications which offered a combination of data, voice and application
monitoring capability but as Lloyd explains, “None matched our requirements or provided enough flexibility to tailor
the system to the needs of our various clients. Also, to avoid having to pass on an additional licensing cost to our
clients, we developed the Network Watch service with our own in-house team of Linux developers and Nortel
experts.”
“Our initial offering is targeted at Nortel voice and data customers but the flexibility of the Network Watch service
allows us to also monitor other network attached devices like switches and applications such as email or web
servers.”
“The Network Watch service is extremely flexible and based entirely on customer requirement which can range
from simple notification of an incident to the relevant IT manager escalating right up to 4 hour onsite emergency
response.” Lloyd concludes.
Network Watch Service is available now and is under evaluation by a number of enterprise and local government
clients. Pricing is based on the customer requirement and infrastructure under supervision.
For more information
or to receive a free demonstration, please contact:
Mark Hyland on: 0118 982 1700
or
Anne Harding
The Message Machine
T. +44 1895 631448
E. anne@themessagemachine.com
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